Member of the Extended Leadership Team, Manager for the Treatment Plant Maintenance Delivery division.
Managed the multi-million-dollar operational delivery budget and accountability for maintenance across 17 water and sewer treatment plants and associated pump stations, supplying 1.5 million customers across Greater Melbourne.
Introduced maintenance governance and work management practices drawn from high-reliability industries, establishing forward planning, procedural compliance and work execution, and improving preventive maintenance completion rates by 20% in six months.
Redesigned reactive maintenance prioritisation frameworks following data-driven analysis of work classification practices, introducing urgency-based priority tiers and response timeframes that reduced P1/P2 reactive maintenance occurrences by 64%.
Designed and implemented new operational norms: weekly standups, OKR reviews, quarterly planning, ISO-aligned maintenance records management frameworks, and KPIs and SLAs.